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Changing the delivery of IT

Tony Bishop

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Top Stories by Tony Bishop

Adaptivity at Cloud Expo Organizations have become increasingly dependent on technical infrastructure to enable customer interactions. As such, the business has a vested interest in making sure its technology partners understand what constitutes good customer experience so that it’s prepared for projected volumes and rapidly knows how to resolve any impediments. Yet, the industry standard model and best practices for establishing, managing, and measuring contracts via traditional Service Level Agreements (SLAs) has not been successful. In practice most agreements are based on simple Key Performance Indicators (KPIs) that are grounded in arcane technical concepts and not in the context of the customer consuming services. The result is artificial measurements that lead to IT having a ‘green’ dashboard, but lost business opportunity and irate customers. The source of... (more)

Enterprise Cloud Computing Utilities

Today’s CIO organizations face a complex array of challenges in managing the Business Platform (the group of applications and services that implement the Business Value Chain (BVC)). The business expects technology innovation as a business differentiator, demands application portfolio stability, requires change requests to be handled promptly, experiences growth rates that are often unpredictable and exponential, and exerts continuous pressure to reduce product time to market. Complicating this, these challenges are being made to IT with reduced investment support from the busine... (more)

Nine Steps To an Enterprise Cloud Service Utility

Adaptivity Keynote at Cloud Expo Virtualization is the topic du jour in IT today. The technology is cool, the attributes are slick and now the stock market even is tracking it. The adoption problem that is facing virtualization strategies stems from a bottom up IT driven approach versus a top down business aligned approach. Furthermore, the technology is limitingin value unless it is implemented as a “virtual enterprise cloud service oriented platform architecture” with a dynamic operational model. The playbook for exploiting virtualizaiton AND other key enabling technology comp... (more)

The Enterprise IT Economic Model Blueprint for the Cloud

The Economic Model for Enterprise IT can be thought of as the Business & IT linkage of demand and supply. In particular, it is the interactive dynamics of consumption of IT resources by the business and the fulfillment behavior of processing by IT. An economic model blueprint for Enterprise IT must orientate service delivery (people, process and technology) as a digital supply chain. This supply chain must adhere and be managed against the IT economic model. The blueprint for an enterprise IT economic model - standardizes 5 key components of an organization’s operational model in... (more)

ERP for IT (ERP4IT) - An Approach to Creating Greater Shareholder Value

Enterprise Resource Planning for Information Technology (ERP for It, ERP4IT) describes the automation of Information Technology. Wikipedia The management of people, capital, relationships, assets, and information is one of the most critical functions of business AND information technology. However, the resource planning and management of IT across the enterprise is typically either an undisciplined practice or an underinvested operation. The ramification of either of these approaches to ERP4IT results in misalignment with the business and does not maximize IT's contribution to sha... (more)