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Changing the delivery of IT

Tony Bishop

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Top Stories by Tony Bishop

All this while the IT team is faced with another reality, the main corporate datacenter has 6-18 months left in terms of shelf life. The datacenter's power distribution and patch panel design was not built to handle the massive density and cooling power requirements. The sprawl of unstructured data, app servers, web servers and now virtual machines is proliferating at a pace that will force a space crunch in a time frame that is counter to the challenge from the business in terms of capital preservation and opex reduction. What does a firm do? The standard playbook is consolidate, virtualize and automate. This strategy is absolutely critical and is part of a target foundation that must be built. However, it will NOT solve the challenge of above. A different approach needs to be taken.  The approach starts with a fundamental principle - IT delivery must be "as needed... (more)

Enterprise Cloud Computing Requires Service-Level Discipline

Adaptivity at Cloud Expo Organizations have become increasingly dependent on technical infrastructure to enable customer interactions. As such, the business has a vested interest in making sure its technology partners understand what constitutes good customer experience so that it’s prepared for projected volumes and rapidly knows how to resolve any impediments. Yet, the industry standard model and best practices for establishing, managing, and measuring contracts via traditional Service Level Agreements (SLAs) has not been successful. In practice most agreements are based on si... (more)

The American Dream Is Alive with Cloud Computing

Adaptivity Keynote at Cloud Expo New York The principles and freedoms of the American dream are finding themselves resurrected again with cloud computing. The following blog will outline background, details and living proof that cloud computing is one of the catalysts of the future that will bring the American dream back! As an immigrant and soon to be citizen of the United States of America, I have experienced first hand and continue to experience the greatness of this country and rewards of the American dream.  My belief system of hard work combined with the principle that "busi... (more)

IT Innovation: From Cost Centers To Sales Enhancers

IT must innovate - it's the new clarion call in this looming recession. Given the cost pressures required just to keep the lights on, how would IT be able to convince business to let IT innovate beyond a datacenter clean-up focus? The answer lies in the basic principle for any IT investment: Intelligence is king, only now IT needs to be that king in real time. Here are some scenarios to illustrate the power of real-time information correlation that makes IT a sales enabler: A standard insurance company function is to have a service center accept calls about changes to addresses, ... (more)

Enterprise Cloud Computing as the Digital Nervous System of the Enterprise

Adaptivity Keynote at Cloud Expo Businesses today face a tsunami of challenges unlike it has ever faced in history: globalization, geo-political, rise of the Internet consumer, customer mind-share dynamics, proliferation of information and content to manage and maintain (with regulatory & security concerns). This requires new ways to do business: provide an enriched and consistent quality customer experience; conduct business over any form of electronic channel; rapid adoption of new business models; transact business in the most efficient & effective means possible; incorporate... (more)