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Changing the delivery of IT

Tony Bishop

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Top Stories by Tony Bishop

The Economic Model for Enterprise IT can be thought of as the Business & IT linkage of demand and supply. In particular, it is the interactive dynamics of consumption of IT resources by the business and the fulfillment behavior of processing by IT. An economic model blueprint for Enterprise IT must orientate service delivery (people, process and technology) as a digital supply chain. This supply chain must adhere and be managed against the IT economic model. The blueprint for an enterprise IT economic model - standardizes 5 key components of an organization’s operational model into a pipe and filter process that creates a continuous loop system that generates an objective and agile mechanism to drive change. The 5 key components are: Demand Management – the continuous identification, documentation, tracking and measuring of day in the life of the business, what they ... (more)

From Legacy to the Cloud: Next Generation Datacenters

This is the introduction to a five part series focusing on identifying the problem and sharing proven strategies for transforming legacy datacenters and infrastructure to next generation datacenters that operate in a cloud computing like model for enterprise IT. The article builds on concepts I introduced in the book I published in June of 2009, “Next Generation Datacenters in Financial Services (Driving Extreme Efficiency and Effective Cost Savings.” (Elsevier). It is a continuum of thoughts I have shared in the past along with influences of recent dialogues with technology exe... (more)

Four Steps and 90 Days to Transform a Datacenter to the Cloud

All this while the IT team is faced with another reality, the main corporate datacenter has 6-18 months left in terms of shelf life. The datacenter's power distribution and patch panel design was not built to handle the massive density and cooling power requirements. The sprawl of unstructured data, app servers, web servers and now virtual machines is proliferating at a pace that will force a space crunch in a time frame that is counter to the challenge from the business in terms of capital preservation and opex reduction. What does a firm do? The standard playbook is consolidate,... (more)

Enterprise Cloud Computing Requires Service-Level Discipline

Adaptivity at Cloud Expo Organizations have become increasingly dependent on technical infrastructure to enable customer interactions. As such, the business has a vested interest in making sure its technology partners understand what constitutes good customer experience so that it’s prepared for projected volumes and rapidly knows how to resolve any impediments. Yet, the industry standard model and best practices for establishing, managing, and measuring contracts via traditional Service Level Agreements (SLAs) has not been successful. In practice most agreements are based on si... (more)

Enterprise Cloud Computing as the Digital Nervous System of the Enterprise

Adaptivity Keynote at Cloud Expo Businesses today face a tsunami of challenges unlike it has ever faced in history: globalization, geo-political, rise of the Internet consumer, customer mind-share dynamics, proliferation of information and content to manage and maintain (with regulatory & security concerns). This requires new ways to do business: provide an enriched and consistent quality customer experience; conduct business over any form of electronic channel; rapid adoption of new business models; transact business in the most efficient & effective means possible; incorporate... (more)