Adaptivity at Cloud Expo
Here are the 11 key components that enable IT organizations to operationalize
an enterprise cloud:
1. ECONOMIC MODEL
Define the business and IT linkage of demand and supply. Orient the analysis
and model creations around the interactive dynamics of consumption of IT
resources by the business and the fulfillment behavior of processing by IT.
This needs to be correlated with the value-chain function and the
corresponding products or services, differentiated by business type
(liquidity, risk transference, advice), business importance (margin, labor,
flow) and cost to transact.
2. DEMAND MAPPING
In natural language terms, define and capture the “day in the life of the
business” — what it expects and where there are problems. Be sure to
understand sensitivities to cost, bottlenecks and timing constraints — in
particular, the quality attributes... (more)
Adaptivity Keynote at Cloud Expo
Businesses today face a tsunami of challenges unlike it has ever faced in
history: globalization, geo-political, rise of the Internet consumer,
customer mind-share dynamics, proliferation of information and content to
manage and maintain (with regulatory & security concerns).
This requires new ways to do business:
provide an enriched and consistent quality customer experience; conduct
business over any form of electronic channel; rapid adoption of new business
models; transact business in the most efficient & effective means possible;
The Economic Model for Enterprise IT can be thought of as the Business & IT
linkage of demand and supply. In particular, it is the interactive dynamics
of consumption of IT resources by the business and the fulfillment behavior
of processing by IT.
An economic model blueprint for Enterprise IT must orientate service delivery
(people, process and technology) as a digital supply chain. This supply chain
must adhere and be managed against the IT economic model.
The blueprint for an enterprise IT economic model - standardizes 5 key
components of an organization’s operational model in... (more)
Adaptivity at Cloud Expo
Organizations have become increasingly dependent on technical infrastructure
to enable customer interactions. As such, the business has a vested interest
in making sure its technology partners understand what constitutes good
customer experience so that it’s prepared for projected volumes and rapidly
knows how to resolve any impediments.
Yet, the industry standard model and best practices for establishing,
managing, and measuring contracts via traditional Service Level Agreements
(SLAs) has not been successful.
In practice most agreements are based on si... (more)
Today’s CIO organizations face a complex array of challenges in managing
the Business Platform (the group of applications and services that implement
the Business Value Chain (BVC)).
The business expects technology innovation as a business differentiator,
demands application portfolio stability, requires change requests to be
handled promptly, experiences growth rates that are often unpredictable and
exponential, and exerts continuous pressure to reduce product time to market.
Complicating this, these challenges are being made to IT with reduced
investment support from the busine... (more)