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Changing the delivery of IT

Tony Bishop

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Top Stories by Tony Bishop

Adaptivity at Cloud Expo Organizations have become increasingly dependent on technical infrastructure to enable customer interactions. As such, the business has a vested interest in making sure its technology partners understand what constitutes good customer experience so that it’s prepared for projected volumes and rapidly knows how to resolve any impediments. Yet, the industry standard model and best practices for establishing, managing, and measuring contracts via traditional Service Level Agreements (SLAs) has not been successful. In practice most agreements are based on simple Key Performance Indicators (KPIs) that are grounded in arcane technical concepts and not in the context of the customer consuming services. The result is artificial measurements that lead to IT having a ‘green’ dashboard, but lost business opportunity and irate customers. The source of... (more)

The American Dream Is Alive with Cloud Computing

Adaptivity Keynote at Cloud Expo New York The principles and freedoms of the American dream are finding themselves resurrected again with cloud computing. The following blog will outline background, details and living proof that cloud computing is one of the catalysts of the future that will bring the American dream back! As an immigrant and soon to be citizen of the United States of America, I have experienced first hand and continue to experience the greatness of this country and rewards of the American dream.  My belief system of hard work combined with the principle that "busi... (more)

New CIO Playbook: Positioning IT as Strategic to the Business

Chief Information Officer on Ulitzer According to a Smart Enterprise Magazine CIO report, three-quarters of today's CIOs help their companies develop new products or services. Gartner Group's 2008 Worldwide Survey of CIOs, 85 percent of CIOs are now looking toward "IT to make the difference in their enterprise strategy." This move away from "keeping the lights on" to a focus on business strategy and external customer interaction is completely changing the day to day activities of today's CIO. The result of IT's executive leadership becoming a "part of" vs. a "supporter of" the bus... (more)

The Service Orientation of IT

We are entering a new phase of IT where organizations must orient delivery of service across the entire IT supply chain to behave and operate in a real time manner. Those organizations that don’t embark on this transformational journey will not deliver the desired business growth and maximized shareholder value that is the fiduciary responsibilities of IT executives in support of their businesses. Let’s call this the Service Orientation of IT, where leading innovative firms are using as a strategy to improve the long term competitive position of business – by delivering anytime,... (more)

Enterprise Cloud Design and Understanding Latency

Tony Bishop Keynote at Cloud Expo Design of enterprise clouds incorporate multiple dimensions (security, data,service brokering, infrastructure management, etc..) and one of the most critical to understand is the impact of latency. With Network vendors starting to provide 10GigE connections, switches and fabric, and given the exponentially increasing demand for bandwidth, enterprises will buy this equipment. Design considerations for eterprise clouds must be aware and accomodate for applications that can gobble up ubiquitous and on-demand bandwidth of cloud delivery model. It i... (more)