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Changing the delivery of IT

Tony Bishop

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Top Stories by Tony Bishop

Adaptivity at Cloud Expo Organizations have become increasingly dependent on technical infrastructure to enable customer interactions. As such, the business has a vested interest in making sure its technology partners understand what constitutes good customer experience so that it’s prepared for projected volumes and rapidly knows how to resolve any impediments. Yet, the industry standard model and best practices for establishing, managing, and measuring contracts via traditional Service Level Agreements (SLAs) has not been successful. In practice most agreements are based on simple Key Performance Indicators (KPIs) that are grounded in arcane technical concepts and not in the context of the customer consuming services. The result is artificial measurements that lead to IT having a ‘green’ dashboard, but lost business opportunity and irate customers. The source of... (more)

Enterprise Cloud Design and Understanding Latency

Tony Bishop Keynote at Cloud Expo Design of enterprise clouds incorporate multiple dimensions (security, data,service brokering, infrastructure management, etc..) and one of the most critical to understand is the impact of latency. With Network vendors starting to provide 10GigE connections, switches and fabric, and given the exponentially increasing demand for bandwidth, enterprises will buy this equipment. Design considerations for eterprise clouds must be aware and accomodate for applications that can gobble up ubiquitous and on-demand bandwidth of cloud delivery model. It i... (more)

Fit for Purpose Datacenters to Enable Clouds

Cloud Computing Expo on Ulitzer The trigger for this post is a conversation I've had far too often with an IT executive who has  an ambitious plan to leverage hypervisor virtualization to create a new data center infrastructure upon which his entire business would run.  The goals are laudable; dramatic cost reductions, increased availability, decreased time to market (as measured by how long it takes to provision a VM)...all things any sensible business or IT executive wants, right?  But when I asked about their plans for business applications that didn't fit his deployment opti... (more)

Realizing Cloud for the Enterprise

Most organizations today continue to view technology as merely a back-office cost center, a viewpoint that diminishes the breadth of Enterprise IT's impact on a firm's competitive profile. To contribute to strategic growth, IT's role has to be understood as far more than a repository of software and hardware applications. Instead, it should be seen from a meta-IT perspective, a perception that examines and understands the management of IT as a firm-wide service and infrastructure fabric in the cloud that collaborates with business units to respond rapidly, innovatively, and cost-... (more)

The Workload Is the Secret to the Cloud

IT has struggled to solve the business needs that have surfaced due to a mismatch in service expectations between business and the delivery that IT has accomplished. IT is being forced to restructure itself by offering IT as a service, which changes the mind-set of the datacenter as an infinite resource to the datacenter as a utility, with service levels tied to costs that the business can relate back to growth. The business cannot do that now, and the reasons are worth explaining. There are a variety of applications that support numerous business lines across an enterprise. The... (more)