Adaptivity at Cloud Expo
Organizations have become increasingly dependent on technical infrastructure
to enable customer interactions. As such, the business has a vested interest
in making sure its technology partners understand what constitutes good
customer experience so that it’s prepared for projected volumes and rapidly
knows how to resolve any impediments.
Yet, the industry standard model and best practices for establishing,
managing, and measuring contracts via traditional Service Level Agreements
(SLAs) has not been successful.
In practice most agreements are based on simple Key Performance Indicators
(KPIs) that are grounded in arcane technical concepts and not in the context
of the customer consuming services. The result is artificial measurements
that lead to IT having a ‘green’ dashboard, but lost business opportunity
and irate customers.
The source of... (more)
Today’s CIO organizations face a complex array of challenges in managing
the Business Platform (the group of applications and services that implement
the Business Value Chain (BVC)).
The business expects technology innovation as a business differentiator,
demands application portfolio stability, requires change requests to be
handled promptly, experiences growth rates that are often unpredictable and
exponential, and exerts continuous pressure to reduce product time to market.
Complicating this, these challenges are being made to IT with reduced
investment support from the busine... (more)
Adaptivity Keynote at Cloud Expo
Virtualization is the topic du jour in IT today. The technology is cool, the
attributes are slick and now the stock market even is tracking it. The
adoption problem that is facing virtualization strategies stems from a bottom
up IT driven approach versus a top down business aligned approach.
Furthermore, the technology is limitingin value unless it is implemented as a
“virtual enterprise cloud service oriented platform architecture” with a
dynamic operational model.
The playbook for exploiting virtualizaiton AND other key enabling technology
The Economic Model for Enterprise IT can be thought of as the Business & IT
linkage of demand and supply. In particular, it is the interactive dynamics
of consumption of IT resources by the business and the fulfillment behavior
of processing by IT.
An economic model blueprint for Enterprise IT must orientate service delivery
(people, process and technology) as a digital supply chain. This supply chain
must adhere and be managed against the IT economic model.
The blueprint for an enterprise IT economic model - standardizes 5 key
components of an organization’s operational model in... (more)
Enterprise Resource Planning for Information Technology (ERP for It, ERP4IT)
describes the automation of Information Technology.
The management of people, capital, relationships, assets, and information is
one of the most critical functions of business AND information technology.
However, the resource planning and management of IT across the enterprise is
typically either an undisciplined practice or an underinvested operation.
The ramification of either of these approaches to ERP4IT results in
misalignment with the business and does not maximize IT's contribution to