Changing the delivery of IT

Tony Bishop

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Adaptivity at Cloud Expo Here are the 11 key components that enable IT organizations to operationalize an enterprise cloud: 1. ECONOMIC MODEL Define the business and IT linkage of demand and supply. Orient the analysis and model creations around the interactive dynamics of consumption of IT resources by the business and the fulfillment behavior of processing by IT. This needs to be correlated with the value-chain function and the corresponding products or services, differentiated by business type (liquidity, risk transference, advice), business importance (margin, labor, flow) and cost to transact. 2. DEMAND MAPPING In natural language terms, define and capture the “day in the life of the business” — what it expects and where there are problems. Be sure to understand sensitivities to cost, bottlenecks and timing constraints — in particular, the quality attributes... (more)

Enterprise Cloud Computing as the Digital Nervous System of the Enterprise

Adaptivity Keynote at Cloud Expo Businesses today face a tsunami of challenges unlike it has ever faced in history: globalization, geo-political, rise of the Internet consumer, customer mind-share dynamics, proliferation of information and content to manage and maintain (with regulatory & security concerns). This requires new ways to do business: provide an enriched and consistent quality customer experience; conduct business over any form of electronic channel; rapid adoption of new business models; transact business in the most efficient & effective means possible; incorporate... (more)

The Enterprise IT Economic Model Blueprint for the Cloud

The Economic Model for Enterprise IT can be thought of as the Business & IT linkage of demand and supply. In particular, it is the interactive dynamics of consumption of IT resources by the business and the fulfillment behavior of processing by IT. An economic model blueprint for Enterprise IT must orientate service delivery (people, process and technology) as a digital supply chain. This supply chain must adhere and be managed against the IT economic model. The blueprint for an enterprise IT economic model - standardizes 5 key components of an organization’s operational model in... (more)

Enterprise Cloud Computing Requires Service-Level Discipline

Adaptivity at Cloud Expo Organizations have become increasingly dependent on technical infrastructure to enable customer interactions. As such, the business has a vested interest in making sure its technology partners understand what constitutes good customer experience so that it’s prepared for projected volumes and rapidly knows how to resolve any impediments. Yet, the industry standard model and best practices for establishing, managing, and measuring contracts via traditional Service Level Agreements (SLAs) has not been successful. In practice most agreements are based on si... (more)

Enterprise Cloud Computing Utilities

Today’s CIO organizations face a complex array of challenges in managing the Business Platform (the group of applications and services that implement the Business Value Chain (BVC)). The business expects technology innovation as a business differentiator, demands application portfolio stability, requires change requests to be handled promptly, experiences growth rates that are often unpredictable and exponential, and exerts continuous pressure to reduce product time to market. Complicating this, these challenges are being made to IT with reduced investment support from the busine... (more)